Privacy Policy

1. Overview

This Privacy Policy explains how Softstar Movement LLC collects, uses and shares information when you visit our website, request a quote, use the savings calculator, or use our client portal and services.

2. Information we collect

• Information you provide: name, email, phone number, company, messages, quote details, uploaded processing statements, support tickets, and files or media uploaded to the portal.
• Account information: login email, hashed password, role and portal activity.
• Payment information: billing details are collected and processed by our payment processors; we receive limited details such as the last four digits and payment status.
• Device and usage information: IP address, browser type, pages visited, referring page, and digital signage player status (online/offline heartbeats, screen resolution).
• Communications: SMS and email messages exchanged with us, including through our phone and messaging providers.

3. How we use information

To provide, maintain and support the Services; respond to quote and support requests; prepare savings estimates and rate reviews; send service notices, invoices and appointment reminders; secure our systems and prevent fraud; improve the website (including understanding which pages generate inquiries); and comply with legal obligations.

4. How we share information

• Service providers that help us operate (hosting, email and SMS delivery, payment processing, cloud storage), under obligations to protect your information.
• Merchant services partners, only when you request a rate review or processing application, so they can prepare an offer.
• Legal and safety: when required by law or to protect our rights, users or the public.
• Business transfers: in connection with a merger, acquisition or sale of assets.
• We do not sell your personal information.

5. Text messages

If you text us or opt in to SMS, message and data rates may apply. Reply STOP to opt out at any time. Mobile opt-in information is not shared with third parties for their marketing purposes.

6. Data retention

We keep personal information as long as needed for the purposes above, to meet contractual and legal requirements, and to resolve disputes. Uploaded statements are retained only as long as needed to complete your review unless you become a client.

7. Security

We use administrative, technical and physical safeguards such as encryption in transit, hashed passwords and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

You may request access to, correction of, or deletion of your personal information, and opt out of marketing emails using the unsubscribe link or by contacting us. Depending on where you live, you may have additional rights under applicable state privacy laws; we will honor verified requests as required by law.

9. Children

The Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes

We may update this policy and will revise the "last updated" date when we do.

11. Contact

Questions about this policy? Contact Softstar Movement LLC at info@softstarmovement.com, call (336) 895-1345, or write to us at 3 Centerview Dr. Suite 300, Greensboro, NC 27407.